2005 - Present : LightWire, Inc.
2000 - 2005 : Monitor Group / Marketspace
1997 - 1999 : Conduit Communications, Inc.
1996 - 1997 : Marketing Engineers, Inc.
1994 - 1996 : Integrated Technology Systems, Inc.
Founder and President
LightWire is an IT consulting company focused on providing outsourced IT services to small businesses.
With an array of services, from "virtual CIO" services to complete end-to-end management of a businesses technology platform, LightWire is positioned to provide exceptional value by 'becoming' the IT department for small businesses.
Recruited away from Razorfish in August of 2000, I was tasked with building a world-class (but cost-effective) infrastructure from the ground up that could meet the needs of Marketspace's widespread consulting and media business across 5 offices (Boston, New York, Los Angeles, London, and Hong Kong).
Additionally, as part of Marketspace’s publishing process, I authored and published a chapter in Introduction to e-Commerce.
At the same time, in order to support the software development needs of our internal and consulting activities, we created a new software development team to be able to deliver on Marketspace’s promise of functioning at the intersection of technology and the customer experience.
As a result of the success of our group, our software development team was augmented in 2003 through our ‘acquisition’ of another Monitor Group development team group that was dissolved and whose team members were integrated into ours.
My role encompassed 4 areas of responsibility:
At its peak, the set of IT systems and processes that we developed supported approximately 150 users. These users, a demanding and technically savvy set of customers, are involved in a plethora of different activities:
As a result of these needs, we developed an infrastructure which encompassed over 200 workstations and 100 servers (located in our data centers in each office), and included gigabit networking to the desktop (for the video production team); an iSCSI SAN (with approximately 9 TB data storage online); centralized web conferencing (for our sales and marketing teams and support efforts); Linux-based open-source, clustered java application servers, global VPN connectivity between offices and for end-users; offsite file replication to multiple geographies via TCP/IP; automated, centralized file replication of files between desktops/laptops and central servers; automated, policy-driven anti-virus and security patch management. The implementation and maintenance of these and other systems focused on ensuring ease of deployment and ongoing management, allowing us to support all of the systems and end users with only 2 full time technology staff members.
During my tenure at Marketspace, our IT infrastructure functioned as a live ‘proving ground’ for emerging and evolving infrastructure technologies, many of which were subsequently adopted by Monitor Group’s technology department. Over the years, I focused my team’s efforts on identifying and implementing those technologies that would significantly improve the capabilities and technical knowledge of Marketspace’s staff, while improving our ability to work effectively with our customers, and reduce our costs. As an example of some of these activities, the following is a list of innovations implemented by our team and later adopted by Monitor Group to serve its 1400 employees across 28 offices:
As a result of our efforts to continually provide Monitor Group with insight and learning on our activities, and pushing the Group to better understand the value and impact that technology can have on its operations and business offerings, we have succeeded in significantly raising the quality of Monitor Group’s technology offering
Razorfish is a premier interactive consulting firm, providing a broad range of ‘new economy’ services, from strategy consulting and development through solution delivery. The solutions that we delivered to our customers leveraged a multitude of capabilities, from traditional client-server architectures, to wireless, to broadband design and delivery, to physical design.
The Client Partner role was the most senior relationship management point of contact between Razorfish and its customers.
Responsibilities of the Client Partner include new business development, solution definition and strategy, team management, project profitability, and staff interviewing.
Personally sold and managed over $5 mm in client engagements for 2000.
Co-managed a team of 70 + ‘Fish’ with 3 other client partners, reporting to a general manager.
Client relationships included: State Street Bank, State Street Global Advisors, Microsoft, Vanguard, Adams Harkness & Hill, Copyright Clearance Center, Adero, Placelinks
Mentored 6 senior staff members
Member of internal Technology steering committee Knowledge Management Team
Conduit Communications was a London-based, multinational technology services firm that concentrated on technology-focused management consulting, Internet technology based development, large-scale database system consulting, and traditional application development. In July, 1999 we decided to merge Conduit with Boston-based, publicly held i-Cube. Shortly thereafter, i-Cube and Razorfish merged together.
Chief Technologist
Defined all technical solutions, implementation plans, and development for customers, including Switchboard, DCI, Dialogos.
Positioned company technical focus in development of dynamic, database-driven web sites. Established MEI as the Premier partner for development of Inso Corp’s Dynabase dynamic server platform
Responsible for development / implementation of all corporate technology infrastructure.
Multiple responsibilities including Sales, Recruiting, Hiring, and development of Partnership contracts
ITS is a technology consulting firm whose primary business focus is the installation & maintenance of corporate information networks, workgroup and imaging systems, and Internet connectivity solutions.
Creator and Director of ITS’ Internet and Groupware division. Responsible for:
Responsible for account management. These responsibilities include:
DWS was a small, Boston-based IT consulting company focused on network and telephony IT support for small businesses
Performed analysis to refocus sales efforts on most profitable customer segments
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